Questions When Considering a Home Care Agency

1. Is the home healthcare provider licensed?
2. Is the home healthcare provider accredited by a leading national accreditation firm?
3. Does the provider perform criminal background checks on caregivers prior to hiring?
4. Are the caregivers covered by Workers’ Compensation in the event they are injured on the job?
5. Does the provider send a Registered Nurse to meet the family and develop a plan of care for the caregivers to follow?
6. Once assigned, are the caregivers regularly supervised and evaluated by a Registered Nurse?
7. Does the provider require the caregivers to carry photo identification?
8. If you are dissatisfied with your caregiver, may you request a replacement?
9. Does the provider supply backup in case the primary caregiver has an emergency and cannot work?
10. Does the provider keep a “logbook” in your home to document services performed (i.e. meals, activities, bathing, etc.)?
11. Does the agency provide overnight and/or 24-hour care?
12. Is the provider available on-call 24-hours a day / 7 days a week / 365 days a year?